Effective date: 09 August 2025

KTM Fencing (“KTM”, “we”, “us”, “our”) respects your privacy. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If we are not legally required to comply (for example, if we are a small business under the Privacy Act threshold), we voluntarily elect to follow the APPs.

1. The information we collect

Contact & identity: name, email, phone, address/suburb.

Project details: property photos you upload, measurements, preferences.

Communications: emails, messages, call notes.

Transaction info: quotes, invoices, payment references (no card numbers stored on our servers).

Technical data: IP address, device/browser data, pages viewed; collected via cookies, analytics and similar tech.

2. How we collect it

Forms on our site (contact/quote), phone, email, in‑person visits.

Cookies/analytics pixels (see section 7).

From third parties you authorise (e.g., insurer contact for insurance works).

3. Why we use it

To respond to enquiries, provide quotes, schedule and deliver services.

To operate, secure and improve our website and services.

Direct marketing you can reasonably expect from us (e.g., service updates, tips, promotions). You can opt out anytime (see section 6).

To comply with laws (e.g., tax record‑keeping) and manage disputes.

4. When we disclose it

We don’t sell your data. We may disclose to:

Our staff and vetted contractors/suppliers involved in your job.

Insurers and loss assessors (when you ask us to assist on claims).

IT/hosting, email, CRM, analytics, and payment providers.

Government agencies, regulators or courts when required by law.

Overseas disclosures: Some providers may store/process data in Australia, the United States, the European Union, or other locations. Where practicable, we choose reputable providers with appropriate safeguards (e.g., contractual clauses or certifications).

5. Storage, security & retention

We use reasonable technical and organisational measures (TLS encryption in transit, access controls, least‑privilege access, system updates) to protect personal information.

We keep quotes, invoices and related records for at least 5 years (to meet Australian tax requirements) and keep other information only as long as needed for the purposes above or as required by law, then delete or de‑identify it.

6. Your choices (access, correction, marketing)

Access/correction: contact us to access or correct your data. We’ll respond within a reasonable time (usually 30 days).

Marketing opt‑out: every email/SMS includes an opt‑out. You can also email us at kjbonline@gmail.com to stop marketing.

7. Cookies, analytics & ads

We use cookies and similar technologies to run the site and understand usage. This may include Google Analytics, Meta/Google ads pixels, Google reCAPTCHA, and map embeds. You can block cookies in your browser; some features may not work.

If you run ads/remarketing, add: “We may use pseudonymous identifiers for remarketing so that our ads are shown to people who previously visited our site. You can manage ad preferences in your platform settings.”

We display a cookie notice/banner explaining categories and linking to this policy.

8. Notifiable data breaches

Where the Privacy Act requires (for eligible data breaches), we will assess and, if required, notify you and the OAIC.

9. Complaints

If you’re concerned about privacy, contact us first. We’ll respond within 30 days.

If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.

10. Changes

We may update this policy; the latest version will be on our website with an updated “Effective date”.

11. Contact

KTM Fencing

Email: kjbonline@gmail.com

Phone: 0409 861 498

Postal: 52 Carween Ave, Mitcham VIC 3132